Last updated: 29 October 2026
At Packaging Bee AU, we want you to be happy with your order. This policy explains how to return or exchange a product and how to request a refund, replacement or reprint if something goes wrong with delivery, quality or accuracy.
Under the Australian Consumer Law (ACL), our products come with consumer guarantees that cannot be excluded.
If a product has a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we may be required to provide an appropriate remedy, such as a repair or replacement.
Nothing in this policy limits or excludes your rights under the ACL. The time limits below do not restrict those rights.
You have 7 days from delivery to return a product, whether it is faulty or you have simply changed your mind. Your return is within the 7 days if you contact us within 7 days of delivery. For a change of mind return, the product must meet these conditions:
Products that are faulty, damaged, incorrectly supplied or not as per the proof you approved are handled under Sections 5 and 6 and your rights under the ACL. They can be returned even if they have been opened or tested to check the problem.
To request a return:
We accept exchanges within 7 days of delivery for products that are unused and in their original packaging. You can exchange a product for a different size or style, subject to availability. For custom printed products, an exchange is a new order and needs a new proof and production time. We charge or refund any price difference.
If a product is faulty, we replace it with the same product at no cost.
We recommend using a tracked service and keeping your postage receipt.
If your order arrives damaged or incorrect:
Photos help us review your claim quickly. If you do not have photos, your rights under the ACL still apply.
We produce custom products exactly as you approve them. Please check your artwork, sizes, quantities and all order details before you approve the proof.
Errors in artwork or details that you approved are not defects, so we do not reprint them free of charge. You can still return unused products under Section 1 within 7 days.
Products that are defective, damaged or not made as per the approved proof are covered by this policy and by your rights under the ACL. Approving a proof does not waive your statutory rights.
Production may begin after proof approval. If you need to change or cancel an order, contact us as soon as possible. We can usually change or cancel an order before production starts, but not after production has started.
Nothing in this section excludes your rights under the ACL.
