Updated on: 6/2/2026
At Packaging Bee Australia, we want you to be completely satisfied with your order. While most of our products are custom-made, we understand that sometimes issues may occur with delivery, quality, or correctness. This policy explains your rights and the steps to request a return, replacement, or refund.
1. Return Policy
If your product is not as expected, damaged, or defective, you may request a return within 7 days of delivery. Returns allow us to ensure your satisfaction while maintaining product quality standards.
Conditions for Return:
- Product must be unused, in original condition, and in original packaging (where possible)
- Return request must be submitted within 7 days of delivery
- Provide photos clearly showing the issue
- Packaging Bee Australia will review each request before authorising a return
2. Refund Policy
Once a return is approved, we will issue a refund to your original payment method.
Key Points:
- Refund processing may take up to 7 business days
- Refunds apply only for defective, damaged, or incorrectly supplied items
- Shipping costs are not refundable unless the issue was caused by us
- Custom products approved by the customer may not be eligible for a refund
3. Damaged or Incorrect Items
Occasionally, products may arrive damaged or incorrect. To resolve this:
- Notify us within 7 working days of delivery
- Provide photographs of the damage or incorrect product
- Depending on the case, we may:
- Reprint the order at no extra cost
- Replace the affected item(s)
- Issue a full refund
Providing clear photos helps us process your claim quickly.
4. Shipping
We strive to deliver your order promptly using trusted courier services.
- Free Shipping: Eligible orders within Australia
- Delivery Time: Typically 2–3 business days after dispatch
- Inspect items immediately and report any shipping damage
5. Custom Products
Custom products require special handling due to their personalised nature:
- Returns only accepted if defective, damaged, or incorrectly produced
- Customers must verify and approve all artwork, designs, and order details before production
- Errors approved by the customer are not eligible for a refund or replacement
6. How to Return an Item
To initiate a return, please follow these steps:
- Contact [email protected] within 7 days of receiving your order
- Provide your order number and reason for the return
- Follow the instructions provided by our team
- Securely pack the item in original packaging and return it
7. Contact Us
If you have any questions regarding returns, refunds, or replacements:
Packaging Bee Australia
