Updated on: 15 June 2026
At Packaging Bee Australia, your privacy is important to us. This Privacy Policy explains what information we collect through our website, how we use it, how we protect it, and how you can contact us about your personal information.
This policy applies to information collected through https://packagingbee.com.au and related online forms, quote requests, order forms, and customer service communications.
Packaging Bee Australia collects information from customers and website users at different points on our website. This may happen when you request a quote, place an order, create an account, contact our team, subscribe to updates, or use our website.
The information we may collect includes your name, email address, phone number, company name, billing address, shipping address, order details, artwork files, design instructions, and payment-related information required to process your order.
When you register for an account or submit details through our website, we may ask for your name, email address, phone number, company name, and address.
We use this information to manage your account, respond to your enquiries, prepare quotes, process orders, and contact you about services you have requested.
When you place an order, we collect the information needed to process, produce, and deliver your packaging products. This includes contact details, shipping details, order specifications, artwork files, and payment information.
Payment information is used only for payment authorisation and order processing. If there is a problem processing your order, we may use your contact details to reach you.
Our website uses cookies to improve website functionality and user experience. Cookies help us identify users, remember preferences, support shopping basket functions, associate uploaded files with orders, and understand how visitors use our website.
You may disable cookies through your browser settings. However, some parts of our website, including quote forms, order forms, account features, and shopping basket functions, may not work properly if cookies are disabled.
Like most websites, Packaging Bee Australia uses log files. These files may collect information such as IP address, browser type, internet service provider, referring and exit pages, device type, date and time stamp, and number of clicks.
This information is used to analyse trends, improve website performance, monitor website security, understand visitor behaviour, and maintain the website. Log file data is not usually linked to personally identifiable information.
We may contact you by email or phone to provide customer service, respond to quote requests, confirm order details, provide production updates, resolve artwork issues, or discuss delivery matters.
We may also send service-related messages about your account, order, or enquiry. These communications are necessary to provide our services.
From time to time, Packaging Bee Australia may send updates about products, services, special offers, or promotions. We only send these communications where permitted and where relevant to our customers.
You may opt out of promotional emails at any time by contacting us at [email protected] or by following the unsubscribe instructions included in our emails.
If you subscribe to our newsletter or provide your details through a website form, we may use your name and email address to send packaging updates, offers, or product information.
You can unsubscribe from newsletter emails at any time by replying with an unsubscribe request or contacting us at [email protected].
Our customer service and production teams may use your email address, phone number, order details, artwork files, and shipping information to assist with your order.
This may include confirming specifications, requesting missing information, checking proof approval, resolving production issues, and providing delivery updates.
We may disclose personal information where required by Australian law, court order, legal process, regulatory request, or where we believe disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of our customers, staff, or website users.
Packaging Bee Australia operates in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein.
Under the Australian Privacy Principles, you have the right to:
If you wish to access, correct, or complain about how we handle your personal information, please contact us at [email protected]. We will respond within a reasonable timeframe.
For unresolved privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Packaging Bee Australia may use trusted third-party service providers to help operate our business. These may include courier companies, payment processors, hosting providers, email platforms, analytics tools, and customer support systems.
These service providers may access only the information needed to perform their services and are not permitted to use your personal information for unrelated purposes.
If Packaging Bee Australia is involved in a merger, sale, acquisition, restructuring, or transfer of business assets, customer information may be transferred as part of that transaction.
If your personal information will be used differently from this Privacy Policy, we will take reasonable steps to notify affected users where required.
You may choose not to receive promotional emails from us. Customers who do not want marketing material can request removal from our email lists.
To opt out, contact us at [email protected] or use the unsubscribe option provided in our emails.
Our website may contain links to third-party websites. Please note that Packaging Bee Australia is not responsible for the privacy practices, content, or security of other websites.
We encourage users to read the privacy policies of any third-party websites they visit.
Packaging Bee Australia takes reasonable steps to protect user information both online and offline. Sensitive information submitted through our website is protected using secure systems where applicable.
Access to personal information is limited to team members who need it to perform specific tasks such as customer service, billing, production, or order fulfilment.
Although we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business requirements.
We may need to verify your identity before processing such requests.
Packaging Bee Australia does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information through our website, please contact us and we will take reasonable steps to remove it from our records.
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised update date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by Australian law. Order and transaction records are retained for a minimum of 7 years in accordance with Australian taxation obligations. After this period, your personal data is securely deleted or anonymised.
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Packaging Bee Australia
Address: 903/50 Clarence St, Sydney NSW 2000, Australia
Phone: +61 2 9099 5643
Email: [email protected]
Sales Email: [email protected]
