Updated on: 15 June 2026
At Packaging Bee Australia, we want you to be completely satisfied with your order. While most of our products are custom-made, we understand that sometimes issues may occur with delivery, quality, or correctness. This policy explains your rights and the steps to request a return, replacement, or refund.
Under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth), our products come with consumer guarantees that cannot be excluded.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply in addition to any other rights set out in this policy and cannot be waived or excluded by any agreement or policy.
If your product is not as expected, damaged, or defective, you may request a return within 7 days of delivery. Returns allow us to ensure your satisfaction while maintaining product quality standards.
Conditions for Return:
Once a return is approved, we will issue a refund to your original payment method.
Key Points:
Occasionally, products may arrive damaged or incorrect. To resolve this:
Providing clear photos helps us process your claim quickly.
We strive to deliver your order promptly using trusted courier services.
Custom products require special handling due to their personalised nature:
To initiate a return, please follow these steps:
If you have any questions regarding returns, refunds, or replacements:
Packaging Bee Australia
